Brtjili FAQ — Answers to all your questions

No. Under brtjili's policy, each person may hold only one account. If multiple accounts are detected, all of them will be permanently closed and balances may be forfeited. Everything you need is available through a single account.

Yes, account verification is required before making a withdrawal. You'll need to submit a copy of your National ID (NID) or passport. Verification is typically completed within 24 hours and is done to keep your account secure.

After logging in, you can update your mobile number, email, and password from your profile settings. To change your name or date of birth, please contact the support team. Name changes are restricted once verification is complete.

To close your account, contact the support team. Make sure to withdraw any remaining balance beforehand. Options for temporary or permanent account closure are also available for responsible gaming reasons — for this, Responsible Gaming View page.

brtjili supports deposits via bKash, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking methods typically reflect in your balance within 1–5 minutes. Bank transfers may take 1–2 hours.

The minimum deposit is ৳500 BDT. Maximum limits vary by payment method — mobile banking allows up to ৳25,000 BDT per day, while bank transfers allow higher amounts. Higher limits apply for VIP members.

First, refresh the page and wait 5–10 minutes. If the balance still doesn't appear, contact live chat support with your payment slip or transaction ID. Most cases are resolved within 30 minutes.

brtjili does not charge any deposit fees. However, your mobile banking provider or bank may apply their own service charges. Check our promotions regularly for deposit bonuses to get the most out of every transaction.

brtjili offers betting on 30+ sports including cricket, football, tennis, kabaddi, and badminton. You'll also find Live Casino, slots, roulette, blackjack, baccarat, and virtual sports. Special markets are available during IPL, BPL, and World Cup seasons.

Yes, live betting on brtjili is available 24/7. Matches from around the world are always ongoing. The highest number of live matches — in both cricket and football — are typically available in the evening to late night Bangladesh time. Live scores and statistics are also provided.

Sports Betting starts from as low as ৳10. Maximum limits vary by event and market. Casino games have their own table limits. VIP members enjoy higher betting limits.

Once a bet is confirmed, it generally cannot be cancelled. However, select events offer a Cash Out option, which lets you secure a partial or full return before the match ends. The Cash Out option appears automatically on eligible bets.

If a match is cancelled or abandoned, the full stake is refunded. If a match is suspended due to rain or other reasons, the result is determined in accordance with international sports rules. Refunds are typically credited to your wallet within 24 hours.

New members at brtjili receive a welcome bonus — a percentage match on your first deposit. Free bets and casino free spins may also be available. Check the promo page for full bonus terms and conditions. Register Now and claim your bonus.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳100 bonus means you need to wager ৳1,000 in total. If the requirement isn't met within the given timeframe, the bonus will be forfeited.

A portion of your net losses over a set period (typically weekly) is returned as cashback, credited automatically to your wallet. The higher your VIP tier, the higher your cashback percentage. You can track your cashback in the dashboard.

Yes, brtjili has a referral program. Share your referral link — when a friend registers and makes their first deposit, you'll receive a bonus. The referral bonus amount may change based on current offers. Find your link in the Referral section of your dashboard.

Yes, brtjili uses SSL encryption and advanced data protection technology. Your personal information is never shared with third parties. For more details, visit our Privacy Policy Read.

Go to Profile Settings → Security → Two-Step Verification and enable it. Choose to receive OTPs via mobile number or email. With 2FA enabled, any login from a new device or location will require additional verification — making your account significantly more secure.

Change your password immediately and notify our support team via live chat or email. Our fraud detection team will investigate your account promptly and temporarily freeze it if necessary. Never share your password with anyone — brtjili support will never ask for it.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 2–24 hours. Having a verified account speeds up the process. Slight delays may occur during peak periods such as weekends and holidays.

The minimum withdrawal is ৳500. Maximum limits vary by payment method and account tier. Wagering requirements must be met before withdrawing bonus funds. Withdrawals of your original deposited funds generally have no additional conditions.

Common reasons for withdrawal rejection include: incomplete account verification, unmet wagering requirements, incorrect payment details, or suspicious activity. You'll be notified of the reason by email. If the issue isn't resolved, contact our support team.

Start by clearing your browser cache and cookies. Check your internet connection — try switching to mobile data. Use a different browser (Chrome, Firefox). If the problem persists, contact the support team with a screenshot.

brtjili is fully mobile-responsive. Keep Chrome or Safari updated on both Android and iOS. If you have the app installed, make sure it's up to date. Ensure JavaScript is not blocked. If the issue persists, contact support with your device model and OS version.

On the login page Go to the login page and click the "Forgot Password" link. Enter your registered mobile number or email address and an OTP will be sent to you. Once verified, set your new password. The entire process takes under 2 minutes.

If a game disconnects due to a server or connection issue, the bet for that round is automatically voided and the stake is returned. If the game had already been completed, the result is determined based on server logs. Check your transaction history for details.